launch25/book_doctor_appointment/skill_adherence-2

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    "content": "# Booking a doctor appointment\n\nHow to handle a request to find a doctor or book a medical appointment.\n\n## Before spinning up browser\n\n- If the user does not prompt a specific location, ask if they want the close to one of their saved locations like home or office.\n- If the type of doctor or specialty is not specified, ask what type of doctor they are looking for.\n- Search email and memory for any reference of what insurance plan they are affiliated with\n- If there is no insurance plan found, prompt the user to provide a specific insurance plan. If the user does not know their insurance plan and you identify a benefits portal, ask if you should login and check into their benefits portal\n\n## Finding options\n\n- Search the internet broadly and the user's insurance provider directory in parallel. Use the broad internet search to identify well-reviewed doctors and the insurance directory to identify doctors that appear to be in-network.\n- Prioritize doctors based on proximity to the user's preferred location, reviews, whether they are in-network for the user's specific insurance plan, expected copay or visit cost when available, and appointment availability.\n- Do not assume a doctor that accepts an insurance company generally is in-network for the user's specific plan.\n- When available, identify whether each doctor is accepting new patients.\n- For each doctor, surface their first available appointment so the user can compare how soon they can be seen.\n- Present a small number of strong options with doctor name, specialty, practice, location, distance or travel time, reviews, in-network status, expected copay or visit cost when available, and first available appointment.\n- Prioritize the doctor that is closer, better reviewed, in-network, and available sooner.\n\n## Confirming insurance\n\n- If the user wants additional confirmation that a doctor is covered, find the practice's billing phone number or billing email.\n- Ask whether the user wants to book based on the available insurance information or wait for the billing department to confirm coverage.\n- If the user wants to call, provide the billing department's phone number.\n- If the user wants to email, draft an email asking whether the specific doctor is in-network for the user's insurance plan and what copay or expected patient cost applies to the visit.\n- Only send the email after confirming with the user\n\n## Booking an appointment\n\n- If the user wants selects a doctor, check their calendar for available times before asking them to provide availability manually.\n- Infer the user's typical working hours from calendar, email, Slack, or other available context when possible and prioritize appointments outside of those hours.\n- If the user's availability cannot be confidently inferred, ask what days or times they prefer.\n- Compare the user's availability with the doctor's available appointments and offer the best matching times, including the first available appointment if it works for the user.\n- Before booking, confirm the doctor, office location, appointment date and time, insurance plan, in-network status based on available information, and expected copay or visit cost when available.\n- Book the appointment only after the user confirms the specific time.\n- If that appointment becomes unavailable, do not automatically choose another time. Offer the closest available alternatives.\n\n## After booking an appointment\n\n- Add the appointment to the user's Google Calendar with the doctor's name, practice, office address, appointment date and time, phone number, and confirmation details. Add a reminder to bring the user's insurance card and anything else specifically requested by the doctor's office.\n- Create a scheduled task for the day of the appointment reminding the user of the appointment and providing directions and estimated travel time to the doctor's office. Tell the user when they should leave based on the appointment time and anticipated travel time on the day of the appointment\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.",
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        "snippet": "On September 4, 2026, the user asked Hark to book a doctor’s appointment; the appointment was not booked. The user also asked for Levi’s Stadium events in October and November 2026, and Hark identified six official-calendar events: Broncos vs. 49ers on October 4, Bruno Mars on October 10 and 11, Commanders vs. 49ers on October 19, Raiders vs. 49ers on November 8, and Seahawks vs. 49ers on November 29. The user then asked Hark to create a high-protein meal plan and arrange Walmart delivery; the task was started but not completed.",
        "source": "episode",
        "subject": "September 4, 2026 Requests: Doctor, Levi’s Stadium, and Walmart Meal Plan",
        "summary": "Hark completed the Levi’s Stadium event lookup for October–November 2026. The doctor appointment and Walmart high-protein meal-plan delivery requests remained incomplete.",
        "timestamp": "2026-09-04 5:27 PM PDT (UTC-07:00)"
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        "snippet": "The user is planning a Tokyo trip for September 11–13, 2026, spanning Friday through Sunday.",
        "source": "fact",
        "timestamp": "2026-09-04 10:07 AM PDT (UTC-07:00)"
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        "snippet": "On September 4, 2026, the assistant delivered the user’s meal-planning questions as one confirmed message: how many days and people to plan for, which foods the recipient avoids or is allergic to, and whether the recipient has a daily protein target. The draft was polished into texting register, and the assistant finalized the run after no further reply was needed.",
        "source": "episode",
        "subject": "Meal-planning questions delivered",
        "summary": "The meal-planning intake questions were successfully delivered in polished texting form. The interaction was then marked complete.",
        "timestamp": "2026-09-04 10:26 AM PDT (UTC-07:00)"
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        "snippet": "On September 4, 2026, the user asked for Levi’s Stadium events in October and November 2026. Hark identified six events from the official calendar: Denver Broncos vs. 49ers on October 4; Bruno Mars: The Romantic Tour on October 10 and 11; Washington Commanders vs. 49ers on October 19; Las Vegas Raiders vs. 49ers on November 8 at 1:05 p.m.; and Seattle Seahawks vs. 49ers on November 29 at 1:25 p.m. The user then requested gluten-free chicken pad thai, green curry with tofu, and french fries through DoorDash; Hark began searching for a suitable restaurant but the task was canceled before checkout and no order was placed. Later, the user requested a high-protein meal plan with Walmart delivery. Hark asked for the number of days and people, food restrictions or allergies, and a daily protein target before proceeding.",
        "source": "episode",
        "subject": "Levi’s Stadium Events and Meal Delivery Requests",
        "summary": "Hark completed the Levi’s Stadium October–November 2026 event lookup. Two food-delivery requests remained incomplete: the DoorDash task was canceled before ordering, and the Walmart meal-plan request awaited the user’s planning details.",
        "timestamp": "2026-09-04 10:17 AM PDT (UTC-07:00)"
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    "content": "# gws — Shared Reference\n\n## Authentication\n\nPass `credentials: [{\"provider\": \"google\", \"email\": \"user@example.com\"}]` when calling the `shell` tool. `GOOGLE_WORKSPACE_CLI_TOKEN` is set to the placeholder `proxy-managed`, which satisfies `gws`'s own check that it has a token; the real one is added to the request by the identity-gateway on the wire. No manual login or service-account setup is needed, and the value in that variable is never a credential.\n\n```json\n{\n  \"command\": \"gws gmail users messages list --params '{\\\"userId\\\": \\\"me\\\", \\\"maxResults\\\": 5}'\",\n  \"credentials\": [{ \"provider\": \"google\", \"email\": \"user@example.com\" }]\n}\n```\n\n## Multiple Google Accounts\n\nWhen the user has more than one Google account connected, pass the target email in\n`credentials` on the `shell` tool call. That resolves the correct OAuth token via a\nlive database lookup:\n\n```json\n{ \"credentials\": [{ \"provider\": \"google\", \"email\": \"work@example.com\" }] }\n```\n\n`gws` has no `--account` flag. The injected token determines the account, so do\nnot add a second account selector to the command.\n\n## Global Flags\n\n| Flag                    | Description                                               |\n| ----------------------- | --------------------------------------------------------- |\n| `--format <FORMAT>`     | Output format: `json` (default), `table`, `yaml`, `csv`   |\n| `--dry-run`             | Validate raw API requests locally; helper behavior varies |\n| `--sanitize <TEMPLATE>` | Screen responses through Model Armor                      |\n\n## CLI Syntax\n\n```bash\ngws <service> <resource> [sub-resource ...] <method> [flags]\n```\n\nWhen a JSON string value contains apostrophes, such as a Drive `q` expression,\nuse a double-quoted shell argument and escape the JSON double quotes. Do not put\nthe whole JSON object in single shell quotes, because the apostrophes would end\nthat argument early:\n\n```bash\ngws drive files list --params \"{\\\"q\\\":\\\"name contains 'Project Brief' and trashed=false\\\"}\"\n```\n\n### Method Flags\n\n| Flag                        | Description                                   |\n| --------------------------- | --------------------------------------------- |\n| `--params '{\"key\": \"val\"}'` | URL/query parameters                          |\n| `--json '{\"key\": \"val\"}'`   | Request body                                  |\n| `-o, --output <PATH>`       | Save binary responses to file                 |\n| `--upload <PATH>`           | Upload file content (multipart)               |\n| `--page-all`                | Auto-paginate (NDJSON output)                 |\n| `--page-limit <N>`          | Max pages when using --page-all (default: 10) |\n| `--page-delay <MS>`         | Delay between pages in ms (default: 100)      |\n\n## Composing Calls (capture-then-use, for writes/sends)\n\nWhen the **second** call is a write or send — `documents.batchUpdate`, `spreadsheets.batchUpdate`, `events.insert/update/patch`, `messages.send`, `files.create/update/delete`, etc. — and it depends on a value returned by an earlier call, run them as **two separate shell tool invocations**, not bundled in one bash block.\n\n1. First shell call: run the lookup, read its stdout in your reasoning.\n2. Second shell call: pass the literal value into the write/send flag.\n\n**Don't** do this in one shell call:\n\n```bash\nDOC_ID=$(gws docs documents create --json '{\"title\":\"x\"}' | jq -r .documentId)\ngws docs documents batchUpdate --params \"{\\\"documentId\\\":\\\"$DOC_ID\\\"}\" --json '...'\n```\n\n**Do this** (two separate shell tool calls):\n\n```bash\n# call 1\ngws docs documents create --json '{\"title\":\"x\"}'\n# (reasoning step: read the documentId from stdout, e.g. \"1AbCdEfGh...\")\n# call 2\ngws docs documents batchUpdate --params '{\"documentId\":\"1AbCdEfGh...\"}' --json '...'\n```\n\n## Rules\n\n- **Never** output secrets (API keys, tokens) directly\n- Prefer `--dry-run` for raw API writes. Before dry-running a helper, inspect its\n  skill and `--help`: helpers may authenticate or perform setup first, and\n  `gmail +watch` is explicitly unsafe to dry-run.\n- Use `--sanitize` for PII/content safety screening\n- Inspect failures and try alternate reads, filters, or resources when safe. Never\n  repeat a write or send after an ambiguous outcome; verify whether it succeeded first.\n- **Be proactive, not inquisitive.** Gather context yourself before asking the user. Propose concrete actions rather than asking open-ended questions.\n\n---\n\n# Availability — Shared Reference\n\n## Read the calendar before you state availability\n\nOffering, confirming, or declining a time on the user's behalf is a claim about\ntheir calendar. Read the calendar before writing that claim — not afterwards,\nand not only when you are creating the event.\n\nThis applies to outbound content, not just event creation:\n\n- a reply that offers windows (\"I have Tuesday 10–12 open\")\n- a message that accepts or declines a time someone else proposed\n- a summary that tells the user when they are free\n\nWriting any of these without a calendar read is a guess, and it reaches the\nrecipient as a commitment.\n\n## Reading it\n\n```bash\n# The user's own day. --today / --tomorrow / --week / --days N — there is no --date.\ngws calendar +agenda --tomorrow\n\n# An arbitrary window. Note the resource path is `events`, with no `users` prefix.\ngws calendar events list --params '{\"calendarId\":\"primary\",\"timeMin\":\"2026-08-11T00:00:00-07:00\",\"timeMax\":\"2026-08-12T00:00:00-07:00\",\"singleEvents\":true,\"orderBy\":\"startTime\"}'\n\n# Other attendees, before proposing a slot to them.\ngws calendar freebusy query --json '{\"timeMin\":\"2026-08-11T15:00:00Z\",\"timeMax\":\"2026-08-12T01:00:00Z\",\"items\":[{\"id\":\"someone@example.com\"}]}'\n```\n\nThen offer only the times you actually saw free. If the calendar call fails,\nsay so and ask the user — do not fall back to a guessed window.\n\n## See Also\n\n- [gws-calendar](../gws-calendar/SKILL.md) — full calendar API surface\n- [gws-calendar-agenda](../gws-calendar-agenda/SKILL.md) — `+agenda` flags in full\n- [recipe-find-free-time](../recipe-find-free-time/SKILL.md) — free/busy across several people\n\n---\n\n# gmail (v1)\n\n```bash\ngws gmail users [sub-resource ...] <method> [flags]\n```\n\n## Helper Commands\n\n| Command                                         | Description                                                    |\n| ----------------------------------------------- | -------------------------------------------------------------- |\n| [`+send`](../gws-gmail-send/SKILL.md)           | Send an email immediately                                      |\n| [draft](../gws-gmail-draft/SKILL.md)            | Create a draft email — saved, not sent                         |\n| [`+triage`](../gws-gmail-triage/SKILL.md)       | Show unread inbox summary (sender, subject, date)              |\n| [`+reply`](../gws-gmail-reply/SKILL.md)         | Reply to a message (handles threading automatically)           |\n| [`+reply-all`](../gws-gmail-reply-all/SKILL.md) | Reply-all to a message (handles threading automatically)       |\n| [`+forward`](../gws-gmail-forward/SKILL.md)     | Forward a message to new recipients                            |\n| `+read`                                         | Read a message and extract its body or headers                 |\n| `+watch`                                        | Stream new messages using Gmail push notifications and Pub/Sub |\n\n`gws gmail +watch --dry-run` is unsafe in pinned `gws` v0.22.5: it attempts Gmail authentication and Pub/Sub topic setup before honoring `--dry-run`. Use `gws gmail +watch --help` for planning. Run `+watch` only when the user requests a live watch and approves the persistent Pub/Sub resources.\n\n## The user's signature\n\nGmail adds a signature in its own compose window, not on the server, so a message\nsent through `gws` — helper or raw API — arrives without the one the user set in\nGmail's settings. Read it once per conversation and put it on every message you\nsend, reply to, or draft on their behalf:\n\n```bash\ngws gmail users settings sendAs list --params '{\"userId\":\"me\"}'\n```\n\nTake `signature` (HTML) from the alias the mail goes out as: the entry whose\n`sendAsEmail` matches the account, otherwise the one with `\"isDefault\": true`. An\nempty string means the account has no signature — send without one. Append it\nbelow the body with `--html`, verbatim: never retype, reword, or reformat it, and\nnever add a second copy when the message you are replying to already quotes one.\n\nThis needs no extra permission. `gmail.modify`, which the Google connector already\ngrants, covers `settings.sendAs.list`.\n\n## Message and thread ids\n\nA send returns `id`, `threadId`, and `labelIds`. Those address the next call —\nthreading a reply, labelling what was just sent — and mean nothing to the user.\nNever read one back to them; name the mail by its subject and recipient.\n\n### Passing message ids between commands\n\nWhen extracting a message id from JSON for another API call, use `jq -r`,\nnot `jq` or `jq -c`. Non-raw output keeps the JSON quote characters, so Gmail\nreceives the quotes as part of the id and rejects the request with HTTP 400. An\nid is plain hex, so once extracted it can sit inside the next `--params` JSON\ndirectly; anything free-form (a search query, a subject) goes through\n`jq --arg` instead of being interpolated:\n\n```bash\nmessage_id=$(gws gmail users messages list --params '{\"userId\":\"me\",\"q\":\"is:unread\",\"maxResults\":1}' | jq -r '.messages[0].id')\ngws gmail users messages get --params '{\"userId\":\"me\",\"id\":\"'\"$message_id\"'\",\"format\":\"metadata\"}'\n```\n\n## Reading many messages\n\nEvery `gws` process opens its own connection through the identity gateway and\nlooks up the credential again, so a shell loop that runs one process per message\nspends most of its time on connection setup. A sweep over a few hundred messages\ntakes minutes that way. Start each scan in an empty directory, so nothing from an\nearlier or interrupted scan leaks into this one, and read in bulk:\n\n1. **Headers for a whole query in one process.** `+triage` lists the matches\n   and fetches sender, subject, and date for all of them concurrently, keyed by\n   `id`. It takes any Gmail search, not just `is:unread`, and `--max` goes up to 500. Write each query to its own file with `>`, never `>>`, so a rerun\n   replaces the result instead of appending to it:\n\n```bash\ngws gmail +triage --query 'from:instacart.com newer_than:1y' --max 200 --format json | jq -c '.[]' > hits_instacart.jsonl\ngws gmail +triage --query 'subject:(receipt OR \"order confirmation\") newer_than:1y' --max 200 --format json | jq -c '.[]' > hits_receipts.jsonl\n```\n\n2. **Dedupe across queries before any per-message call.** Overlapping searches\n   return the same message under each of them. Keep each id once, so nothing\n   downstream fetches a message twice:\n\n```bash\njq -rs 'unique_by(.id) | .[].id' hits_*.jsonl > ids.txt\n```\n\n3. **Bodies once each, in parallel, from a script file.** `messages get`\n   returns one message per call, so run the calls concurrently (8 at a time\n   stays inside Gmail's per-user burst limit) and save each body to a file.\n   Later questions are answered with `grep` and `jq` over the files, never by\n   fetching again:\n\n```bash\n# getbody.sh: the full message for the id in $1, saved as bodies/<id>.json\nmkdir -p bodies\ngws gmail users messages get --params '{\"userId\":\"me\",\"id\":\"'\"$1\"'\",\"format\":\"full\"}' | jq -c . > \"bodies/$1.json\"\n```\n\n```bash\nxargs -P 8 -n 1 bash getbody.sh < ids.txt\n```\n\nDo not run `messages get` in a `while read` loop, one message at a time, for\nheaders or for bodies: `+triage` already covers headers, and bodies belong in\nthe parallel script above.\n\n## API Resources\n\n### users\n\n- `getProfile` — Gets the current user's Gmail profile.\n- `stop` — Stop receiving push notifications for the given user mailbox.\n- `watch` — Set up or update a push notification watch on the given user mailbox.\n- `drafts` — Operations on the 'drafts' resource\n- `history` — Operations on the 'history' resource\n- `labels` — Operations on the 'labels' resource\n- `messages` — Operations on the 'messages' resource\n- `settings` — Operations on the 'settings' resource\n- `threads` — Operations on the 'threads' resource\n\n## Discovering Commands\n\nBefore calling any API method, inspect it:\n\n```bash\n# Browse resources and methods\ngws gmail --help\n\n# Inspect a method's required params, types, and defaults\ngws schema gmail.users[.<sub-resource>...].<method>\n```\n\nUse the method schema output to build your `--params` and `--json` flags.\n\n## Available skills\n\n- `_system/gws-gmail-send` gws-gmail-send: Gmail: Send an email.\n- `_system/gws-gmail-draft` gws-gmail-draft: Gmail: Create a draft email — saved, never sent.\n- `_system/gws-gmail-triage` gws-gmail-triage: Gmail: Show unread inbox summary (sender, subject, date).\n- `_system/gws-gmail-reply` gws-gmail-reply: Gmail: Reply to a message (handles threading automatically).\n- `_system/gws-gmail-reply-all` gws-gmail-reply-all: Gmail: Reply-all to a message (handles threading automatically).\n- `_system/gws-gmail-forward` gws-gmail-forward: Gmail: Forward a message to new recipients.\n- `_system/recipe-email-drive-link` recipe-email-drive-link: Share a Google Drive file and email the link with a message to recipients.\n- `_system/recipe-save-email-attachments` recipe-save-email-attachments: Find Gmail messages with attachments and save them to a Google Drive folder.\n- `_system/recipe-draft-email-from-doc` recipe-draft-email-from-doc: Read content from a Google Doc and use it as the body of a Gmail message.\n- `_system/recipe-label-and-archive-emails` recipe-label-and-archive-emails: Apply Gmail labels to matching messages and archive them to keep your inbox clean.\n- `_system/recipe-save-email-to-doc` recipe-save-email-to-doc: Save a Gmail message body into a Google Doc for archival or reference.\n- `_system/recipe-create-vacation-responder` recipe-create-vacation-responder: Enable a Gmail out-of-office auto-reply with a custom message and date range.\n\nIf one clearly applies, load it with the skill tool by its address, then follow its instructions.\n\nFollow these instructions as your guide. 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  "result": "Delivered (confirmed) as 1 message. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) Happy to set that up. What kind of doctor do you need, where should the appointment be near, and what insurance plan are you on?\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: e4f3c7ec-5b0b-4b00-ac0c-4c71f2c29490",
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