launch25/book_new_york_hotel/skill_adherence-2

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    "content": "# Hotel Booking\n\nHow to handle a request to find and book accommodations for a trip.\n\n## Before spinning up browser\n\n- Search memory, email, and calendar for trip dates or location. Confirm with the user that they want to book for those specific dates and locations\n- If the user does not specify dates and location, ask the user for check-in/check-out dates and location.\n- For location, determine what place the hotel should be anchored around. For business travel, prioritize anchors such as the user's office, customer office, conference venue, convention center, airport, or meeting location. For leisure travel, prioritize anchors such as downtown, tourist neighborhoods, attractions, or resort areas\n- If the user has not identified a location anchor but has specified a city, use a reasonable central point such as downtown or a major central landmark.\n- After confirming dates and location, if the number of guests is not known from the trip context and budget is not known, ask the user how many people will be staying and whether the user has a budget or approximate nightly range in a single prompt.\n- Search memory, email, calendar, Slack, prior hotel confirmations, and connected travel accounts for relevant hotel preferences, including: prioritizing in the order of typical nightly or total hotel spend, preferred hotel brands, loyalty programs, preferred booking services based on prior confirmations, property types (Hotel, Airbnb, Vrbo, serviced apartments, hostels, resorts, etc.), bed preferences, amenities (gym, pool, business center or workspace), parking, social atmosphere, non-smoking rooms, accessibility requirements. Treat historical preferences as preferences, not absolute requirements, unless the user has explicitly stated something is required.\n- If the user repeatedly books through one platform (Airbnb, Vrbo, Booking.com, Expedia, Hotels.com, Priceline, Agoda, Kayak, Google Hotels, Trip.com, Hotwire, Orbitz, Travelocity, Hostelworld, Mr & Mrs Smith, Tablet Hotels, Hopper, Rakuten Travel, Jalan, Yanolja, MakeMyTrip, Cleartrip, Despegar) or brand direct sites (Marriott, Hilton, Hyatt, IHG, Accor, Wyndham, Choice, Best Western, Radisson, Four Seasons), ask the user whether they want to search/book through it first.\n- If the user agrees, use that platform or direct hotel site.\n- If the user declines or has no meaningful booking history, use Google Hotels\n\n## Researching hotel options\n\n- Search using the user's check-in date, check-out date, guest count, geographic anchor, budget if provided, and known preferences.\n- Search enough inventory to compare meaningfully different properties rather than returning the first few hotels encountered.\n- Verify that every hotel shown to the user is available for the requested dates, guests, and the room configuration is accommodating the number of travelers.\n- Compare the final expected cost, which includes advertised base nightly rate, taxes mandatory property fees, resort, destination, or service fees when available.\n- Note whether the quoted rate is refundable or non-refundable. Capture the cancellation deadline and penalty when available. Capture the hotel's actual check-in and check-out times.\n- For business trips, location and transportation convenience may outweigh amenities that are more relevant to leisure trips. For leisure trips, neighborhood, atmosphere, attractions, views, pool/beach access, and other experiential characteristics may be more relevant.\n- Prefer the option with a better combination of location, price, rating (using Google reviews, tripadvisor, yelp, reputable travel sites, and other third-party sources), cancellation flexibility, and the user's known preferences.\n\n## Displaying choices to user\n\n- Present 3 strong options, with a table on differentiation on tradeoff metrics such as best overall, best price, best location, and best rating.\n- For every option, show: hotel/property name, real photos of the property and/or room, total stay price where available, room type, bedding configuration, relevant amenities if the user clarified beforehand, refundability/cancellation information, loyalty benefits or member rate when relevant\n- Once options have been presented, ask which property the user wants to proceed with the option.\n\n## Before starting checkout\n\n- Once the user selects a hotel, open the booking flow for the specific property and room/rate they selected. If booking on a booking site if the price is cheaper to book directly on the company’s website or the user receives a loyalty benefit, choose to book directly on the company’s website\n- Identify any additional information the specific booking flow requires and ask only for information that cannot already be retrieved from connected context (memory or email) or an existing account. Examples may include: exact number of adults, number and ages of children, legal traveler name, contact information, payment information.\n- If booking directly with a hotel brand where the user has a loyalty account, apply the user's loyalty account before checkout unless the user specifies otherwise.\n- If the price materially changes from the option originally presented, flag the change before asking the user to confirm.\n- If the selected room becomes unavailable, present the closest available alternative and explain what changed.\n\n## When something can't be fulfilled as asked\n\n- If no property meets every stated requirement, tell the user which requirement could not be met and offer the closest alternatives that still satisfy the rest of the request (another room type at that hotel, another rate at that hotel, nearby comparable hotels)\n- Do not change dates, location, room occupancy, cancellation requirements, accessibility requirements, or another major constraint without user approval.\n\n## Confirming and placing the booking\n\n- Before charging anything or submitting a reservation, show the user a final booking summary including: hotel, hotel address, check-in and check-out dates, room type, bed type, number of guests, final total price, amount due now versus at the property, cancellation policy, loyalty program being applied if relevant, payment method being used\n- Place the booking only after explicit confirmation of that specific summary.\n- Once the user confirms, complete the reservation and capture the confirmation number and final reservation details.\n\n## After placing the booking\n\n- Add the hotel reservation to the user's Google Calendar with the hotel name, hotel address, check-in/check-out dates, confirmation number, cancellation information when useful\n- Create a proactive notification approximately 24 hours before the free-cancellation period ends so the user has time to reconsider the reservation. Do not create a cancellation warning for a reservation that is already non-refundable unless there is another actionable cancellation deadline.\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.",
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        "citation": "seg://615bd3ef",
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        "snippet": "On September 4, 2026, the user asked Hark to book a New York hotel for the following weekend. Hark resolved the dates to Friday, September 11 through Sunday, September 13, and requested the preferred neighborhood, nightly budget, and number of guests; no booking was completed. The user then asked Hark to turn NVIDIA’s Q2 fiscal 2027 report into a slide deck. Hark used NVIDIA’s August 26, 2026 earnings release, which reported Q2 revenue of $96.2 billion, up 106% year over year; Data Center revenue of $89.0 billion, up 117%; 75.0% gross margin; and Q3 revenue guidance of $108.0 billion plus or minus 2%, excluding China Data Center compute revenue. Hark created a 12-slide board-style deck using the bluechip palette, emphasizing NVIDIA’s growth, Data Center concentration, Vera Rubin production, cash conversion and working-capital pressures, capital allocation, and Q3 guidance. The deck built successfully as a PowerPoint file, passed validation for PowerPoint, Keynote, and Google Slides with no warnings or missing images, and was sent for file delivery.",
        "source": "episode",
        "subject": "NVIDIA Q2 FY2027 Slide Deck and New York Hotel Request",
        "summary": "The hotel request remained pending the user’s travel preferences. Hark completed and validated a 12-slide NVIDIA Q2 FY2027 board deck based on the company’s official earnings release, highlighting strong growth alongside cash-conversion and China-related guidance risks.",
        "timestamp": "2026-09-04 5:27 PM PDT (UTC-07:00)"
      },
      {
        "citation": "seg://3986b36a",
        "score": 0.876,
        "snippet": "On September 4, 2026, the user asked Hark to book a New York hotel for Friday, September 11 through Sunday, September 13, 2026. Hark searched relevant context and email, found no additional booking details, and asked for the number of guests, nightly budget, and preferred neighborhood; no reservation was made. The user then asked Hark to order a 1-meter USB cable and Hario coffee filters from Amazon. Hark initiated Amazon sign-in and asked the user to complete it, while also requesting the filter size or model, cable connector type, delivery address, and required arrival date; no order was placed. Finally, the user asked Hark to create a high-protein meal plan and have the groceries delivered from Walmart. Hark began searching relevant context for dietary preferences, allergies, household size, and delivery details, but the request remained incomplete.",
        "source": "episode",
        "subject": "September 4, 2026 Travel, Amazon, and Walmart Requests",
        "summary": "The user initiated three assistance requests on September 4, 2026: a New York hotel booking for September 11–13, an Amazon order for a USB cable and Hario filters, and a Walmart high-protein meal-plan grocery delivery. All three remained pending required details or sign-in, and no purchase or reservation was completed.",
        "timestamp": "2026-09-04 6:15 PM PDT (UTC-07:00)"
      },
      {
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        "confidence": "high",
        "score": 0.6,
        "segment_id": "615bd3ef-33d3-5e28-a2cf-75dbafd97672",
        "snippet": "A 12-slide PowerPoint deck titled “NVIDIA Q2 Fiscal 2027 Results” was created and validated successfully for PowerPoint, Keynote, and Google Slides; it covers NVIDIA’s Q2 FY2027 financial results, Data Center concentration, cash conversion, capital allocation, and Q3 guidance.",
        "source": "fact",
        "timestamp": "2026-09-04 5:27 PM PDT (UTC-07:00)"
      },
      {
        "citation": "seg://a1a673a7",
        "score": 0.3549,
        "snippet": "On September 4, 2026, the user asked Hark to return a USB cord to Amazon. Hark initiated Amazon sign-in, and Amazon sign-in was handed off to the user for completion. Hark also asked the user to specify the return reason—defective, wrong item, or no longer needed—but no return was completed. Later on September 4, 2026, the user asked Hark to summarize a New York Times article about John Galliano’s canceled Met Gala exhibition. The New York Times page returned HTTP 403, so Hark searched for corroborating coverage and found that the Metropolitan Museum of Art’s planned Spring 2027 Costume Institute exhibition, “John Galliano: Horizons,” was canceled after backlash from donors, politicians, Jewish leaders, and critics over Galliano’s 2011 antisemitic hate-crime conviction. Additional source fetches from NPR and the Met failed, and Hark began another background search before the episode ended.",
        "source": "episode",
        "subject": "Amazon USB Cord Return and John Galliano Met Gala Story Summary",
        "summary": "The Amazon return remained pending the user’s sign-in and return reason. The requested Galliano article could not be accessed directly, but search results indicated that the Met canceled the planned 2027 exhibition amid backlash related to Galliano’s antisemitic outburst and conviction.",
        "timestamp": "2026-09-04 10:19 AM PDT (UTC-07:00)"
      },
      {
        "citation": "seg://a400e6ad",
        "score": 0.3139,
        "snippet": "On September 4, 2026, the user asked Hark to book a doctor’s appointment. Hark asked which doctor or clinic, what timing worked, and whether the user was in Santa Clara County. The user then asked Hark to find a new fall wardrobe and build it as a shopping site; Hark asked for menswear or womenswear, sizing basics, budget per piece, and preferred style vibe. The user also asked Hark to build a monthly budget; Hark requested monthly take-home pay and major fixed costs such as rent or mortgage, car expenses, loans, and insurance, offering to build a spreadsheet that calculated the totals.",
        "source": "episode",
        "subject": "Requests for Doctor Appointment, Fall Wardrobe, and Monthly Budget",
        "summary": "The user initiated three personal-assistance projects on September 4, 2026: booking a doctor’s appointment, creating a fall wardrobe shopping site, and building a monthly budget. Each project remained pending the user’s requested details.",
        "timestamp": "2026-09-04 10:04 AM PDT (UTC-07:00)"
      },
      {
        "citation": "seg://fa3bac1e",
        "score": 0.183,
        "snippet": "On September 4, 2026, the user asked Hark to obtain two tickets for The Odyssey in true IMAX 70mm for the weekend of September 5–6. Hark identified AMC Metreon 16 in San Francisco and Regal Hacienda Crossings in Dublin as possible Bay Area venues, then started a browser search for exact showtimes, prices, and seat availability; the user canceled the search before results were returned, and no tickets were purchased. Later, the user asked Hark to order gluten-free chicken pad thai, green curry with tofu, and french fries. Hark requested the delivery address, the preferred delivery app, and clarification about whether the fries should accompany the curry or be ordered separately; no food order was placed.",
        "source": "episode",
        "subject": "IMAX Ticket Search and Thai Food Order Requests — September 4, 2026",
        "summary": "The user’s IMAX 70mm ticket search was canceled before completion, with no purchase made. The user’s Thai food order remained pending because delivery details, app selection, and the fries arrangement were still needed.",
        "timestamp": "2026-09-04 10:10 AM PDT (UTC-07:00)"
      }
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    "days_from_today": 7,
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    "date": "2026-09-11",
    "expression": "next weekend",
    "weekday": "Friday"
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    "message": "That's Fri Sep 11 to Sun Sep 13. Two things and I'll pull options: how many guests, and a nightly budget plus any neighborhood you prefer (Midtown, downtown, Brooklyn)?"
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  "tool_name": "send_message",
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  "result": "Delivered (confirmed) as 1 message. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) That’s Fri Sep 11 to Sun Sep 13. How many guests, and what nightly budget? Any neighborhood preference, like Midtown, downtown, or Brooklyn?\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: ceac339c-b90d-4b5e-a61f-2438a9d24219",
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