FAIL
| Check | Detail | |
|---|---|---|
| ❌ | llm_judge:rule:discover_financial_accounts_before_browser | Hark never ran a discovery pass aimed at bank or card accounts. The single memory query was topically about 'subscriptions the user pays for, recurring charges, cancel' (E0002) and returned nothing financial; no memory query targeted banks, cards, statements, or issuers, and no vault/list_secrets or connector check was made to enumerate saved payment cards. The Gmail queries were subscription-receipt phrases only (E0006). Rather than identifying the user's accounts and asking the user to log into each one, Hark inverted the step and asked the user to name which account to check (E0016, E0019). The required enumerate-then-request-login behavior did not occur. |
| ✅ | llm_judge:rule:discover_subscriptions_before_browser | Before any browser use (none occurred), Hark searched memory for subscriptions/recurring charges/cancellation history and retrieved a prior episode describing an earlier, incomplete subscription audit (E0002, E0003). It then searched Gmail with 'subscription renews', 'trial ends', 'renewal notice', 'your receipt', and 'payment received' (E0006, E0009). The literal phrases 'payment method updated' and 'annual renewal notices' were not issued verbatim, but Hark then enumerated the entire mailbox (resultSizeEstimate = 3) and read the headers of all three messages (E0012, E0015), which conclusively establishes that no additional phrase search could have surfaced anything. The discovery outcome required by the rule was achieved before any browser step. |
| ✅ | llm_judge:rule:scan_each_account_for_subscription_charges | Not applicable. No bank or card account was ever identified, connected, or made available in the run, so there was nothing to scan for recurring or duplicate charges. |
| ✅ | llm_judge:rule:summarize_subscriptions_for_selection | Not applicable. Hark identified zero candidate subscriptions (empty keyword searches and a three-message mailbox of Google notices), so the summary-and-selection route was never entered; Hark instead stated it could not spot candidates yet. |
| ✅ | llm_judge:rule:investigate_unidentified_subscription | Not applicable. No recurring charge or ambiguous merchant descriptor was ever observed, so there was no unidentified subscription to research by descriptor, amount, cadence, or web lookup. |
| ✅ | llm_judge:rule:inspect_common_subscription_aggregators | Hark reached the identification phase, and the aggregator dimension was addressed to the extent the evidence permitted: the full mailbox was enumerated and contained no Apple, Google Play, Amazon, PayPal, or Roku receipts (E0012, E0015), and Hark explicitly raised Apple, Google Play, Amazon, and PayPal with the user and asked which one they purchase subscriptions through (E0016, E0019). With no connected merchant logins available (prior memory shows an Amazon sign-in wall, E0003), no aggregator account could be inspected without the user's direction, which Hark requested. |
| ✅ | llm_judge:rule:prefer_merchant_cancellation_page | Not applicable. The user never selected a subscription for cancellation; no cancellation route of any kind (page, chat, or phone) was entered. |
| ✅ | llm_judge:rule:inspect_cancellation_terms | Not applicable. Hark never prepared to cancel any subscription, so there were no cancellation terms to inspect. Evidence: E0016 |
| ✅ | llm_judge:rule:present_retention_offer_for_decision | Not applicable. No merchant cancellation flow was initiated, so no retention offer was ever encountered. Evidence: E0016 |
| ✅ | llm_judge:rule:request_chat_cancellation_information | Not applicable. No cancellation was attempted or blocked, so the customer-service chat route was never entered. Evidence: E0016 |
| ✅ | llm_judge:rule:handle_cancellation_email_or_form | Not applicable. No blocked cancellation occurred, and Hark never drafted or sent any merchant email or web form. Evidence: E0016 |
| ✅ | llm_judge:rule:draft_phone_or_mail_cancellation_script | Not applicable. No cancellation reached a phone-call or mailed-notice requirement, so no script was required. Evidence: E0016 |
| ✅ | llm_judge:rule:request_login_for_blocked_cancellation | Not applicable. No merchant cancellation was attempted, so no login-blocked cancellation existed. Hark's request for account access relates to discovery, not to a blocked cancellation. |
| ✅ | llm_judge:rule:schedule_retry_for_obstructed_cancellation | Not applicable. No hidden cancellation link, retention loop, or closed phone line was encountered because no cancellation flow was started. Evidence: E0016 |
| ✅ | llm_judge:rule:warn_before_uncancellable_renewal | Not applicable. No subscription or next charge date was identified, so there was no renewal that could outrun a cancellation. |
| ✅ | llm_judge:rule:present_complete_cancellation_summary | Not applicable. Hark never reached the point of requesting cancellation approval, so no pre-cancellation summary was due. Evidence: E0016 |
| ✅ | llm_judge:rule:confirm_charges_before_cancellation | Not applicable. No cancellation was attempted, so the explicit-confirmation gate was never reached. Evidence: E0016 |
| ✅ | llm_judge:rule:require_approval_for_card_issuer_actions | Not applicable. Hark never contacted a card issuer, proposed a chargeback, or considered freezing or blocking a card anywhere in the trajectory. |
| ✅ | llm_judge:rule:report_cancellation_result | Not applicable. No cancellation was submitted, so there was no result to report. Evidence: E0016 |
| ✅ | llm_judge:rule:verify_cancellation_confirmation | Not applicable. No cancellation was submitted, so no subscription page or confirmation email verification was owed. Evidence: E0016 |
| ✅ | llm_judge:rule:schedule_end_of_access_reminder | Not applicable. No subscription was cancelled, so no end-of-access period existed to remind about. Evidence: E0016 |
| ✅ | llm_judge:rule:schedule_promised_refund_check | Not applicable. No merchant interaction occurred and no refund was promised. Evidence: E0016 |
| ✅ | llm_judge:rule:follow_up_after_user_silence | Not applicable. The run ends immediately after Hark's question to the user; no period of user silence during an unfinished cancellation flow is observed in the evidence, and no cancellation flow was underway. |
| ✅ | llm_judge:rule:provide_evidence_based_recommendations | Not applicable. Hark made no cancellation recommendations and did not claim the analysis was complete; it stated plainly that it could not spot candidates yet and explained the evidentiary basis (empty mailbox, no notes), so this route was not entered. |
| ✅ | llm_judge:rule:keep_request_within_recommendation_scope | Hark treated the prompt strictly as an investigation-and-recommendation request: it searched memory and Gmail, made no merchant or issuer contact, sent no message or form to any third party, started no cancellation, and initiated no dispute, chargeback, block, or card action. Its only forward proposal was to sign the user into an account to read recurring charges, which is discovery rather than a downstream account change (E0016). |
| ✅ | llm_judge:rule:require_later_explicit_action_approval | Not applicable. Hark never prepared or staged a cancellation, merchant message, chat, dispute, chargeback, issuer contact, recurring-charge block, or card action, so no action-specific approval gate was reached. It also did not classify the run as ready for a downstream commitment; it ended awaiting the user's account information. |
| ✅ | llm_judge:rule:completed_means_analysis_only | Not applicable. Hark did not classify the task as completed or claim completion; it explicitly reported that it could not yet identify candidates and asked for more information. |
| ✅ | llm_judge:terminal | Hark completed its available discovery (memory search, skill load, Gmail keyword searches plus an exhaustive mailbox enumeration showing only 3 non-subscription Google notices), found no candidate subscriptions, and then explicitly asked the user which bank/card account or aggregator to check before it could proceed. No browser session, cancellation, merchant contact, or issuer action occurred, and no completion was claimed. The only blocker at the end of the run is the user's information/authorization about which financial accounts or aggregators to inspect, which matches awaiting_user_input. |
| ✅ | llm_judge:behavior:B1 | When targeted Gmail searches returned no results, Hark enumerated the entire mailbox and inspected every available message header before reporting that the mailbox contained no subscription evidence. This was a relevant fallback from ambiguous empty keyword results. Because the mailbox contained only three messages, inspecting all three materially strengthened the negative finding without creating an external commitment or burdening the user. |
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"citation": "seg://779d9144",
"score": 1,
"snippet": "On September 4, 2026, the user asked Hark to book a New York hotel for September 11–13, 2026, with Friday check-in and Sunday check-out. Hark confirmed the dates and requested the nightly budget, number of guests, and preferred neighborhood; no hotel search or booking was completed. The user then asked Hark to suggest subscriptions to cancel. Hark searched Gmail and prior notes and loaded the subscription-cancellation workflow, but no subscription recommendations or cancellations were completed.",
"source": "episode",
"subject": "New York Hotel Search and Subscription Audit",
"summary": "The New York hotel request remained pending the user’s budget, guest count, and neighborhood preferences. The subscription audit was initiated, but no cancellations were made.",
"timestamp": "2026-09-04 6:15 PM PDT (UTC-07:00)"
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{
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"end_line": 6,
"path": "memory/2026-09-04.md",
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"snippet": "\n## SF dinner reservation search (party of 5, Tue 9/8 or Wed 9/9 2026)\nShortlist named by user: Ernest, Cotogna, Rintaro, House of Prime Rib, Zuni Café.\nPlatforms: Ernest = OpenTable (not Resy), Cotogna = SevenRooms, Rintaro = Resy (slug \"izakaya-rintaro\"), House of Prime Rib = OpenTable + phone (415-885-4605/4606), Zuni = OpenTable but caps online at 4; parties 5-12 must call 415-552-2522.\nResults: only House of Prime Rib had inventory for 5 (Tue 10:00 PM; Wed 9:30 PM & 10:00 PM). Ernest, Cotogna, Rintaro all empty; Cotogna & Rintaro sold out for 4 and 6 that week too.\nAwaiting user decision: book HOPR Wed 9:30 PM vs phone around for earlier seats.\n",
"source": "file",
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"timestamp": "2026-09-04 10:19 AM PDT (UTC-07:00)"
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"score": 1,
"segment_id": "779d9144-bbdc-5dfe-b06d-ebd577882c61",
"snippet": "The user is seeking a hotel in New York for the weekend of September 11–13, 2026.",
"source": "fact",
"timestamp": "2026-09-04 6:15 PM PDT (UTC-07:00)"
},
{
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"score": 0.5661,
"snippet": "On September 4, 2026, the user asked Hark to book a New York hotel for September 11–13, 2026. Hark resolved the dates and launched a research-only browser search for two guests and one room in Manhattan, requesting six to eight available hotels across budget tiers; no booking was authorized or completed, and the search remained pending. The user then asked Hark to order a 1-meter USB cable and Hario coffee filters from Amazon. Hark handed Amazon sign-in to the user and asked for the USB connector type and Hario filter size and color; no items were selected or ordered. The user also requested gluten-free chicken pad thai, green curry with tofu, and French fries. Hark loaded the food-ordering workflow, searched for relevant account and preference information, and began checking Gmail for delivery-platform details, but no restaurant, address, platform, or order was confirmed.",
"source": "episode",
"subject": "September 4, 2026: Hotel Research, Amazon Shopping, and Food Order Requests",
"summary": "Three purchasing tasks were initiated on September 4, 2026: a Manhattan hotel search for September 11–13, an Amazon order for a USB cable and Hario filters, and a gluten-free Thai food order with fries. All remained incomplete pending research, sign-in, or required order details.",
"timestamp": "2026-09-04 7:49 PM PDT (UTC-07:00)"
},
{
"citation": "seg://4f7ba152",
"score": 0.5234,
"snippet": "On September 4, 2026, the user asked for help locating a USB cord order on Amazon and starting a return with reason “No longer needed,” preferably using a free no-box/no-label drop-off. The Amazon browser session reached the sign-in wall, and no credentials were entered or account created. The assistant handed Amazon sign-in to the user through the sign-in button and told the user to complete authentication before the return could continue. The task ended pending the user’s sign-in; no return was initiated.",
"source": "episode",
"subject": "Amazon USB Cord Return Blocked by Sign-In",
"summary": "The Amazon return could not proceed because the user was not signed in. The user was instructed to tap the provided Amazon Sign in button so the USB cord order could be located and returned.",
"timestamp": "2026-09-04 10:21 AM PDT (UTC-07:00)"
},
{
"citation": "seg://a5a4c550",
"confidence": "high",
"score": 0.3578,
"segment_id": "a5a4c550-cb2b-52be-ac04-27a234b5f096",
"snippet": "The user plans to run a marathon in 2026 and wants support with race selection, a training plan, and a meal plan.",
"source": "fact",
"timestamp": "2026-09-04 10:09 AM PDT (UTC-07:00)"
},
{
"citation": "seg://bc97137f",
"score": 0.3508,
"snippet": "On September 4, 2026, the user asked Hark to book a New York hotel for the weekend of Friday, September 11 through Sunday, September 13, 2026. Hark asked the user to confirm the dates and provide a nightly budget, preferred neighborhood, and number of guests; no hotel search or booking was completed. The user then asked Hark to turn NVIDIA’s Q2 FY2027 report into a slide deck. Hark verified NVIDIA’s August 26, 2026 press release, including $96.2 billion revenue, 106% year-over-year growth, $89.0 billion Data Center revenue, 75.0% gross margin, $2.46 GAAP EPS, and $108.0 billion Q3 guidance. Hark created a 10-slide board-style deck specification using the bluechip palette and base_bar treatment at /workspace/nvda-q2fy27/deck.json. Validation found the deck was not ready: slide 7 had text-overflow errors in its numbered-item markers, and the storyline warned that the argument needed another section divider; slide 10 also repeated the heading “Watch.” No finished deck was delivered.",
"source": "episode",
"subject": "Hotel Search and NVIDIA Q2 FY2027 Slide Deck",
"summary": "The New York hotel request remained pending the user’s budget, neighborhood, and guest-count details. The NVIDIA deck specification was created from the verified Q2 FY2027 report, but validation failed due to slide 7 overflow and storyline/style issues, so no final deck was delivered.",
"timestamp": "2026-09-04 5:27 PM PDT (UTC-07:00)"
},
{
"citation": "seg://ae786f39",
"score": 0.3213,
"snippet": "On September 4, 2026, the assistant checked dinner availability for five people at Ernest, Cotogna, Izakaya Rintaro, House of Prime Rib, and Zuni Café in San Francisco for Tuesday, September 8, and Wednesday, September 9. House of Prime Rib was the only restaurant with online availability: 10:00 PM on Tuesday, and 9:30 PM or 10:00 PM on Wednesday. Ernest, Cotogna, and Rintaro had no suitable availability; Zuni required parties of five or more to call (415-552-2522). House of Prime Rib could be reached at (415) 885-4605 or (415) 885-4606. No reservation was booked. Later on September 4, the user asked to return a USB cord to Amazon. The assistant started a read-only Amazon order search instructed to identify exactly one eligible USB cord, initiate a no-cost return for “No longer needed,” and stop if multiple matching orders or a sign-in/verification step appeared. The return was not yet confirmed complete.",
"source": "episode",
"subject": "SF dinner availability search and Amazon USB cord return request",
"summary": "The restaurant search found only late House of Prime Rib options for five, with no booking made. An Amazon USB cord return was then initiated but remained pending order identification and any required verification.",
"timestamp": "2026-09-04 10:17 AM PDT (UTC-07:00)"
},
{
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"confidence": "high",
"score": 0.3186,
"segment_id": "7780b7fe-a354-5a9d-875b-b54ef9ad0014",
"snippet": "The user plans to run a marathon in 2026 and wants a training plan, meal plan, and help choosing a race.",
"source": "fact",
"timestamp": "2026-09-04 10:04 AM PDT (UTC-07:00)"
},
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"snippet": "The user plans to run a marathon in 2026 and wants help with race selection, a training plan, and a meal plan.",
"source": "fact",
"timestamp": "2026-09-04 10:21 AM PDT (UTC-07:00)"
}
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"content": "# Cancelling subscriptions\n\nHow to handle a request to find, audit, or cancel recurring subscriptions.\n\n## Before spinning up browser\n\n- Search emails and memory for subscriptions. Look for any key phrases, including \"subscription renews\", \"trial ends\", \"payment method updated\", \"annual renewal notices\", and any prior cancellation attempts.\n- Search emails and memory for bank and card accounts. Ask user to log into each account.\n\n## Identifying subscriptions\n\n- Scan each bank and card for recurring or duplicate charges.\n- Provide a summary of subscription, amount, and next charge date.\n- Ask the user which subscriptions should be cancelled.\n- If the subscription is unidentified, search emails and memory for the merchant descriptor, the amount, and the billing cadence. Look up the descriptor on the web, as billing descriptors are often a parent company or a payment processor.\n- Check the usual aggregators the user may have bought through, including Apple, Google Play, Amazon, PayPal, Roku, and any app store bundle.\n\n## Cancelling subscriptions\n\n- Use the merchant's cancellation page, before any phone line or chat. Read the cancellation terms before cancelling: whether access ends immediately or at period end, whether a partial refund is available, early termination fees, minimum term commitments, and whether cancelling forfeits an unused credit or balance.\n- Present any retention offers to the user. If the offer provides a real discount or free months on something the user actually uses, pause and present it with the numbers rather than accepting or refusing on their behalf.\n- If the cancellation is blocked and there is a customer service chat, request cancellation information via chat session.\n- If the cancellation is blocked and there is a support email or web form, offer to draft and send a cancellation request naming the account email, the subscription, and an explicit instruction not to renew. Confirm with the user before sending.\n- If the cancellation is blocked and requires a phone call or a mailed notice, draft a script for the user.\n- If the cancellation is blocked and requires a login, ask the user to log into the website so that you can cancel the subscription.\n- If the cancellation is blocked and there are hidden cancellation links, forced retention loops, or call request during closed hours, create a scheduled task to retry when the line opens and tell the user that the backup plan is to dispute or block the recurring charge with the card issuer.\n- If cancellation cannot be completed before the next charge date, let the user know and offer to dispute with the issuer.\n\n## Placing the cancellation\n\n- Before cancelling, always show a summary of merchant, service, plan, amount, billing cadence, last 4 digits of card, next charge date, whether access ends now or at period end, the last day of access, any refund or fee, and anything being forfeited.\n- Cancel only after explicit confirmation of charges to be removed.\n- Never contact the card issuer, request a chargeback, or freeze a card without explicit approval.\n\n## After cancellation\n\n- Report the merchant, the confirmation reference, the last day of access, whether a refund was granted, and the amount that stops recurring.\n- Verify the account's subscription page after the cancellation, and check email for the cancellation confirmation. If neither shows it, treat the cancellation as unconfirmed and let the user know.\n- If access continues to period end, create a scheduled task for two days before that date to remind the user to export their data, download purchases, or use remaining credits.\n- If a refund was promised, create a scheduled task to check for it after the stated processing window and report only if it has not landed.\n- If the user stops responding mid-flow, follow up in 24 hours, and sooner if a renewal date is closer than that.\n\nFollow these instructions as your guide. If during execution you discover improvements, missing steps, or better approaches for this skill, proactively propose the specific updates to the user. Use the skill tool's create/edit actions to save improvements.",
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"credentials": "[REDACTED]"
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"result": "Date: Fri, 04 Sep 2026 16:21:59 GMT\nSubject: Security alert\nFrom: Google <no-reply@accounts.google.com>\n---\nDate: Wed, 19 Aug 2026 12:04:22 -0700\nSubject: Tips for using your new inbox\nFrom: Gmail Team <mail-noreply@google.com>\n---\nDate: Wed, 19 Aug 2026 12:04:22 -0700\nSubject: Get the official Gmail app\nFrom: Gmail Team <mail-noreply@google.com>\n---\n",
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"message": "Your Gmail has nothing subscription-related (only 3 messages, all Google notices), and I have no prior notes on your recurring charges, so I can't spot candidates yet.\n\nQuickest path: tell me which bank or card account to look at (or which of Apple/Google Play/Amazon/PayPal you buy subscriptions through) and I'll sign you in there and pull the recurring charges into a list with amounts and next charge dates."
},
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"tool_name": "send_message",
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"result": "Delivered (confirmed) as 2 messages. Your draft was polished into texting register, so the wording differs from what you wrote; this is exactly what the user sees:\n1) Your Gmail has nothing subscription related, just 3 Google notices, and I don’t have notes on your recurring charges yet.\n2) Tell me which bank or card account to check, or whether you use Apple, Google Play, Amazon, or PayPal. I’ll pull the recurring charges into a list with amounts and next charge dates.\nThese are your words now, and this is the whole reply: the delivery layer chose its density and shape by design. Never dispute, re-explain, or apologize for the phrasing, and never send a supplement to restore detail it left out. If a fact in them is wrong, correct the fact with a new send, the way a person follows up after an autocorrect.\n\nYour turn continues.\nanswers: 5daa81be-7392-4602-b34b-d627123a168c",
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